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Deepgram, the leading voice AI platform for enterprise use cases, today announced the launch of Nova-3, its most advanced ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

Now, scammers have found a way to exploit this technology. Recently, a woman from Bengaluru lost Rs 2 lakh after she responded to an automated phone call that mimicked her bank’s IVR system.

The chair of the Senate Judiciary Committee is looking into how a former police officer landed an investigator's job at the U ...

TCN UK, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and ...

This infrastructure usually requires particular features such as extension-to-extension dialing, call forwarding and automated interactive voice response (IVR). We researched and compared over 20 ...

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Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...