That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

Entrepreneurs are problem solvers. They constantly strive for solutions to issues they see in the world or their own lives.

Taking a customer-driven approach to innovation that streamlines and simplifies workflows while maintaining quality is the ...

According to the Mayo Clinic, “up to 400 milligrams of caffeine appears to be safe for most healthy adults,” but you should ...

Lorikeet builds AI-powered agents to help companies process customer service tickets. But even its chief executive is wary of ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Organizations are increasingly turning to Artificial Intelligence to solve business problems and make workflows more ...

In an effort to feature more insurtechs, Digital Insurance has modified the format of our Meet the insurtech series.

The airline then integrates this location information into its baggage tracking system, which allows it to use digital data ...

The combination of closed loop quality systems and AI-driven machine vision is transforming manufacturing by enabling ...

Mode Maison Labs, co-founded by Steven Gay and Jakub Cech, is an AI research lab pioneering the next wave of generative ...

Last month, Miami-based Kaseya, a SuperOps competitor, announced that CEO Fred Voccola was stepping down in an unexpected ...