United Airlines and Lufthansa both offer unique premium class experiences that cater to passenger comfort. United Airlines offers a two-by-two seating arrangement, ensuring that each traveler has ...
The opportunity to completely re-imagine the long-haul in-flight experience for passengers saw designers of a new Qantas cabin spitball some pretty wild ideas at the start of the process.
Airlines offer shortcuts to elite status. Does this affect their connection with their customers? What can other brands learn from airline and cruise loyalty programs?