Airlines offer shortcuts to elite status. Does this affect their connection with their customers? What can other brands learn from airline and cruise loyalty programs?
I flew on Turkish Airlines' new A350 from Montreal to Istanbul. I went behind the scenes on flight operations from the cockpit and in the cabin as a passenger to experience the brand-new aircraft. The ...
The opportunity to completely re-imagine the long-haul in-flight experience for passengers saw designers of a new Qantas cabin spitball some pretty wild ideas at the start of the process.
Qatar Airways proudly announces its latest expansion into the Americas with the launch of two new weekly flights on Wednesdays and Sundays, starting early summer 2025. These flights will connect Hamad ...
In a further slap in the face to Qantas frequent flyers, it has been revealed that members of rival loyalty programs are booking the same reward seats for far less.