Shep Hyken is a customer service/CX expert ... This was a popularity vote. For example, even though many of the customers we surveyed selected Amazon as their first choice, there were some ...

Given all this, I reflected on my relationships with different people, and one stood out for maintaining excellent customer service ... Consistent examples of when these core values have been ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

“We believe that high standards of customer service are central to the success of any organisation and they are at the heart of our own strategy,” he said. “Excellent customer service really ...