“We believe that high standards of customer service are central to the success of any organisation and they are at the heart of our own strategy,” he said. “Excellent customer service really ...

Just last week, (the exact date I cannot recall) the lights at my house flickered around 12 midnight for a while and then ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

Customer service is no longer just a support function—it’s a key differentiator for banks striving to balance efficiency and customer satisfaction. Our latest whitepaper explores how financial ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

Factors such as artificial intelligence (AI) and automation, the influence of social media, shifting political climates and ...

In recent years digital marketplace platforms have revolutionized how we connect with local service providers LocalProme like many similar platforms promises to streamline the process of finding and b ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

YONGIN, South Korea, Feb. 7, 2025 /PRNewswire/ -- GCCL (Global Clinical Central Lab), a leading Korean clinical trial sample ...