Some regulations impose compliance or administrative costs/burdens that have no relation to the work to be performed under a government contract.

The goal for the GPEL is to drive common sense procurement policy reform and operational optimization that delivers value and savings for the American people.

Shep Hyken is a customer service/CX expert, author & keynote speaker. If 82% of U.S. consumers feel the U.S. government doesn’t provide great customer service, that means 18% believe that they do.