When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Forget fancy chatbots—2025 will be about AI that gets embedded deep into a company's DNA. This new wave of process ...

An icon and a landmark — that's how people in the High Point area describe a business that has welcomed in customers for more ...

UPS CEO Carol Tome said on a call with investors that Amazon is UPS’ largest customer but that it isn't its most profitable ...

Shares of United Parcel Service suffered their worst day ever on Thursday, after the package-delivery giant announced an ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

UPS said it had reached an agreement in principle with its top customer to lower volume by more than 50% by the second half of 2026. "UPS Sees 2025 Revenue Slipping, Plans to Cut Volumes with Top ...

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...