The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Tipperary Chamber are introducing their skills for success programme which will run this year throughout 2025. The various ...

The Power of Engagement: How Good Customer Service Leads to Results Customer service and customer experience are both important when it comes to taking care of customers. In this informative ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

A new workshop offered by the School of Continuing Education, Basics of Egyptian Sign Language, aims to address common misconceptions about deaf people and equip participants with basic sign language ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the next two years.