The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the next two years.

VAUGHAN, ON / ACCESS Newswire / January 31, 2025 / In response to the growing demand for high-quality home renovations, AGM Renovations is expanding its workforce across Ontario. As the home ...

A recent video shows long lines at the Division of Motor Vehicle, DMV, of the Department of Revenue and Taxation, with ...

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...

The seeds of conflict were planted during a February 2023 shopping experience at a Los Angeles Home Depot location. What started as a routine purchase evolved into a complex situation when Gibson left ...

Beyond the festive celebrations, the visit highlighted ongoing efforts to strengthen Singapore’s aviation workforce, such as ...

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...