By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

This redditor experienced it firsthand, after she left a 10% tip at a restaurant despite receiving bad service and had to explain herself to a very unhappy manager ... for a customer to refuse ...

The Georgetown Municipal Light Department (GMLD) recent named Mary Snow as assistant general manager. Snow joined Georgetown ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

With a large million-pound investment Selkent, a leading UK supplier of construction fixings and tools, increases its ...

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Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...