This week: "I’m a 26-year-old living in London and working full-time in customer service/e-commerce for a fashion brand. I moved to London about three years ago and now I’m thinking about ...

Summary: Most companies, even those deploying sophisticated technology across channels, still view customer service through the traditional lens of simply serving the needs of the customer.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

According to Sanjay Khosla, Senior Fellow and Adjunct Professor of Marketing and co-Academic Director of Kellogg Executive Education’s Delivering ... Their initial challenge was dealing with customer ...