From real-time support to tailored recommendations, AI agents are changing how brands connect with customers and foster ...

Still trying to wrap your head around AI agents, the new frontier in artificial intelligence? Here are three major categories ...

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

The tech giant is offering its AI agent to businesses on its platforms free of charge during the pilot program. Soon, all ...

Expedia, one of the world’s leading travel service providers, has announced a significant enhancement to its customer service ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

In an exclusive interview with AIM, Animesh Jain, chief operating officer of [24]7.ai, shared insights into company’s ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...

We still didn't get a straight-up definition of exactly what an AI agent is during Bret Taylor's Mobile World Congress ...

Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of ...