Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Emotion AI can help businesses understand human emotions better than ever, but as this technology advances, ethical concerns ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Addigy delivered breakthroughs in Apple device compliance and security, realized record revenue, and outperformed the ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it’s a ...

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve efficiency, optimise ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).