today announced the launch of Inferred CSAT (iCSAT), a new platform feature that automates customer satisfaction (CSAT) scoring for 100% of customer interactions. Leveraging cutting-edge Generative AI ...

iCSAT sets a new benchmark in customer satisfaction measurement by: Analyzing 100% of Customer Interactions: Delivers unbiased CSAT scores based on real conversations, not limited survey samples ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Addigy delivered breakthroughs in Apple device compliance and security, realized record revenue, and outperformed the ...