In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

That's the basis of customer experience as a field. "Imagine a customer orders a pair of shoes online from a retailer," said Dr. Jolivette Wallace, an associate dean of business at Southern New ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

Sprinklr has cut 15% of its workforce — around 500 employees — due to business performance not meeting expectations.

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Continuous Improvemen t: The field of multimodal AI is rapidly evolving, making it essential for organizations to update and refine their systems regularly. This includes incorporating customer ...