In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

AI in digital marketing transforms customer interactions and business model development as well as automation workflow management.

Verint opens global innovation center in Bengaluru to enhance CX automation for 10,000+ clients, hiring 1,000 experts by 2026.

Finally, keep your team trained on automated processes to use automation more efficiently and recognize when manual input is needed to improve the overall customer experience. CRM automation ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Verint, a US IT firm specializing in customer experience automation, has opened its first Global Innovation Centre in ...

With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling ...

This not only improves efficiency but also nurtures a positive customer experience, making clients more likely to return and refer others. Marketing automation refers to the use of software ...