Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Explore key features and benefits of retrieval augmented generation (RAG) to seamlessly integrate information retrieval to ...

Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...

Kaltura, the leading AI enterprise video cloud powering live, real-time, and on-demand video experiences, has been recognized by Gartner as a Representative Vendor ...

The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for ...

With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling ...

We recently published a list of 10 AI News Making Waves on Wall Street. In this article, we are going to take a look at where ...

Shifting from solely physical stores to an omnichannel approach means moving away from a channel-centric strategy and instead ...

InvoiceCloud, a leading solution for digital bill payment services, has teamed up with POWERCONNECT.AI, the leading AI accelerator for the energy and utility industry, to offer integrated AI and ...

Rideshare company Lyft (NASDAQ: LYFT) and AI firm Anthropic are teaming up to develop new products aimed at improving the ...

As part of ongoing efforts to repurpose waste and connect with communities, Emirates has recently distributed more than ...