Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

AI-driven customer experience strategies are helping automotive brands deliver more connected, seamless, and personalised ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

In its latest “State of AI in Financial Services” report, Nvidia found that 60% of more than 600 global financial-services ...

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...

The Zenvia Customer Cloud, which integrates various customer experience tools, was adopted by 5,700 companies, including 20% international clients, generating estimated revenues between R$180 ...