Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer experiences ...
The Contact Centre Industry Average Wait Time. you know how frustrating it can be in the contact centre industry ...
Aman Goel and Harshita Srivastava founded GreyLabs AI in 2023 to improve the efficiency of call centre agents working in the financial services space As per its founders, the company is cash-flow ...
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