Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

The Ghana Fire Service has raised concerns over prank calls disrupting emergency response, with some men reportedly ...

GroundUp publishes original public interest news. We mainly cover education, health, sanitation, immigration and human rights stories.

By 2025, McKinsey predicts that 16% of global contact centre agent labour spend will be automated [1]. This signals a monumental shift in how businesses interact with customers. Yet, for me, the ...

A woman working as a team leader at a call centre shared a video of her colleague speaking to customers in their hectic working enviromentThe clip amused TikTok users as it captured an intended moment ...

Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...

For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC ... evaluations to help supervisors and agents improve customer interactions.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...