Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

The Ghana Fire Service has raised concerns over prank calls disrupting emergency response, with some men reportedly ...

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CC33Global, customer service outsourcing companies, is set to launch AI development team comprising up to 20 contact centre ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...

Very few businesses operating today don’t have a customer-facing piece of technology. Whether that’s an actual product, an app, or even just e-commerce and customer service functionality on their ...

Tottenham have apparently guaranteed Bayern a £50 million payment for Tel's signature before the end of this January window, ...

For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC ... evaluations to help supervisors and agents improve customer interactions.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

According to its Facebook page, Thompson Tours is “the oldest travel agency in Scranton, having opened its doors in 1942.” ...