As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Washington County, Tennessee Mayor Joe Grandy said renovation work on the future home of the Gray library is set to begin ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The call center where he works caters to broadband ... and software. Most of her work is email-based, and she said new AI applications have streamlined her work as she searches for solutions ...

A 31-year-old Hong Kong woman has been rescued from a call center gang in Myanmar late last week, according to Thai ...

President Donald Trump has signed an executive order sanctioning the International Criminal Court for pursuing "illegitimate ...

The Department of Migrant Workers (DMW) on Monday warned the public against a social media post offering fake call center agent jobs. DMW said the fake job offers claim these would send victims to ...

At the same time, in many countries, call center work is a valuable source of income. “For a worker like me, I would say, eventually, AI will replace us.” This is despite Cabalona ...