As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Washington County, Tennessee Mayor Joe Grandy said renovation work on the future home of the Gray library is set to begin ...

President Donald Trump has signed an executive order sanctioning the International Criminal Court for pursuing "illegitimate ...

This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Groups addressing sexual violence report not getting expected payments from grants that they depend on to keep running.

WEDNESDAY, OCT. 4 The Hutchinson Center for the Arts, 15 Franklin St. SW, is hosting an exhibit of the work of Charles Matson Lume through Nov. 10. An artist reception is 5:30-7 ...

The doctors in the heart-pounding k-drama series 'Trauma Code: Heroes On Call' seem more like superheroes, saving lives while ...

OpenAI is expanding its push to construct data centers as a $500 billion “Stargate” initiative with the U.S. government takes ...