Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Kennedy and Avagliano believe that effective, affordable and equitable call center technology will help governments get out urgent messages to more residents in an emergency. Those emergencies can ...

Many companies are so concerned about the problem that they're investing in new technology to monitor their call center employees for signs of approaching burnout, according to CMP Research.

Retailers learn more about call center assistance, personalized messaging, fuel forecasting and demand at Conexxus conference ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Detailed and comprehensive coverage of this foremost sector The report examines the CCaaS market, competitive landscape, technology ... contending vendors: 88, Call Center Studio, Diabolocom ...