The call center phone systems help monitor the following key performance indicators (KPIs): Average call abandonment rate ...

A text messaging feature at a 911 call center led to the arrest of a western Kentucky man involved in a rolling domestic ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

NASHVILLE, Tenn. (WZTV) — Tennesseans may pay more for their phone bills if a 911 rate hike gets approved. Critics argue ...

Teleperformance, the world’s largest call centre operator, has started using artificial intelligence (AI) to “neutralise” ...

Potential budget cuts could threaten years' worth of progress in Portland's 911 center, where call volumes surged and wait ...