A text messaging feature at a 911 call center led to the arrest of a western Kentucky man involved in a rolling domestic ...

An audio recording of the 911 call that notified authorities of the murder of four University of Idaho students in November 2022 was released to media outlets and others Friday.

Tom Homan was shaking hands with colleagues around President Barack Obama’s Department of Homeland Security in Jan. 2017, ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

If you are planning a visit to the Social Security office, here's what you'll need to do amid reductions in the federal workforce.

Poland confirms that the US has resumed military supplies, and Maxar resumes intelligence exchange service with Ukraine. The ...

The Georgia State Road & Tollway Authority and the FBI warn texters about a nationwide scam that is bombarding phone owners ...

which can run from your existing devices using soft phone apps, and there are also options for automation, web conferencing, and an AI-powered call center platform. Dialpad also advertises its ...

Wendy Williams made her voice heard on Friday’s (March 14) live episode of The View. The former talk show host called into ...

Eureka Police Department is currently without a phone system due to power failure within the center. For emergencies call 911 ...

A group is hoping to update fire boxes around Schuylkill County, some which date back to 1890, as wiring and part age out.