Businesses have been constantly adopting advanced technologies to upgrade their customer service operations nowadays. The integration of CRM systems with CTI systems is a game changer, optimizing call ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly. By implementing meaningful AI ...

Thailand cuts power supply to five locations along the Myanmar border on Wednesday as part of its crackdown on call center ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

Q2 2025 Earnings Call Transcript February 6, 2025 Operator: Good day, and welcome to the Fiscal 2025 Second Quarter Results ...

Two Chinese nationals, identified as the masterminds behind a major call center scam operating from a neighboring country, were apprehended in Bangkok. The suspects, Mr. Ye Wanyou and Mr. Li Weijie, ...

Thailand cut electricity supplies on Wednesday to several areas in neighboring Myanmar that are home to sites at the center ...

IT WAS A HEAVY POLICE AND SHERIFF RESPONSE WHEN, ACCORDING TO A HOSPITAL SPOKESPERSON, A SWATTING CALL WAS MADE TO 911 AROUND 7:00 IN THE EVENING. THAT CALL TRIGGERED THE HOSPITAL’S EMERGENCY ...

A recent drone collision with a Super Scooper aircraft highlights the need for the drone industry to enhance safety measures.

Avian influenza is continuing to plague poultry and dairy farming operations, and with the virus spreading across the country ...

President Donald Trump’s freeze on foreign assistance has dealt a blow organizations fighting human trafficking and forced ...

A clearer picture is starting to emerge of the communication, or lack thereof, between Richmond’s former DPU director about the severity of the city's water crisis.