Call center workforce management covers the following activities and processes: There isn’t a single solution that will ...

Some 7,000 people rescued from illegal call centre operations in Myanmar were waiting be transferred to Thailand, Prime Minister Paetongtarn Shinawatra said on Wednesday.

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

Du is set to integrate advanced AI and cloud services in its call center operations, aiming to boost customer satisfaction ...

Logan County Emergency Operations Center recently put the finishing touches on their 2.0 Next Generation Upgrade plan, which ...

Consolidating the centers could mean streamlined operations and lower costs, but questions remain about whether service could ...

du, the leading telecom and digital services provider, is thrilled to announce an innovative collaboration with Microsoft aimed at enhancing call center operations through advanced AI technologies.

Two major call centre operations are running commercial-scale investment frauds worth at least $275m, affecting 32,934 victims across 33 different countries to date, according to a new report. The ...

The government has reported an 80% decrease in call center scam cases following a nationwide crackdown under Prime Minister ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of ... Vice President, Operations at Jackson.

Denver's public safety agency is pushing to roughly double the fee for 911 emergency services, arguing it's necessary to keep ...