From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

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New ‘Global Center of Excellence’ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process ...

New coalition calls for labor and free speech protections as AI tools make call center work both more efficient and demanding ...