As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...
About 46% of those are office and administrative jobs like customer service ... Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to ...