Developing a well-thought-out strategy can increase your chances of staying competitive, with automation—and perhaps AI—being ...

Although business process management plays its part, the high levels of repetitive tasks within contact centers can only be circumvented through call center automation for better employee ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

Credit unions are under increasing pressure to enhance digital services while maintaining strong member relationships. Greater Nevada Credit Union (GNCU) took a proactive approach to modernizing its ...

Let's face it—current call center automation is a nightmare. Endless menus, misheard commands, and robotic responses drive customers up the wall. Xiao-I, with over a decade of leadership in ...

North America holds the largest market share due to early AI adoption, digital transformation initiatives, and cloud-based deployments in enterprises. The U.S. is leading the adoption, with major ...