Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

The work you do long before actively trying to acquire a customer can drastically lower CPA. When a brand offers a cross-journey experience that’s rooted in data and consistent value delivery ...

Digital Silk is an award-winning California digital & brand agency dedicated to growing brands online. With a team of seasoned experts, Digital Silk delivers exceptional digital experiences through ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer ...

When brand experience and customer experience are improved together, firms can achieve up to 3.5x revenue growth and drive higher customer retention and loyalty According to Forrester’s (Nasdaq ...

Global sports betting and casino brand, Betway as part of its expansion across the country has opened a new customer experience centre in the Bono Region of Ghana.The move, which had been in the ...