URBANA — An Urbana man is dead after a shooting Friday night which is still under investigation.  Police responded to a report of a shooting on the 2000 block of Vawter Street at 8:22 p.m.  On scene, ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

TANAKA to Provide Medals for the Tokyo Marathon 2025 That Represent All the Participants in the Event with Woven Lines <strong ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...