AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

Since 1983, Eccovia has been a software and services company providing innovative case management and data analytics solutions to health and human services providers. Eccovia's solutions provide ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

In today’s digital age, the business of buying and selling of goods and services over the internet is on the rise. It is called electronic commerce (i.e. E-commerce). The eCommerce market includes ...