A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

Australian businesses are confident about the future – but are they too complacent? Welcome to PwC’s 28th Annual Global CEO Survey – Australian insights, a comprehensive analysis of the views of over ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

A new report from PwC highlights the concerns that consumers have over the security of their data. With 85% of customers saying that they will not do business with a company if they are worried about ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

Microsoft’s Dynamics 365 CE enables customer service excellence There are common implementation challenges Practical guide to the roles, activities and deliverables in each of the phases Microsoft ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

The benefits of Chatbots can be amplified substantially, improving customer satisfaction and employee productivity. Power Platform integrated with Generative AI offers several advantages. We share ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

A large IT project can easily come off the rails and righting it isn’t always easy. Momentum compounds mistakes and without the right underlying foundations, projects can be costly or impossible to ...

Take a moment to consider your top five key user groups. Did your own employees make the list? In the rush to service customers, it can be easy to ignore the experience of employees. Yet, they are the ...