A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

Australian businesses are confident about the future – but are they too complacent? Welcome to PwC’s 28th Annual Global CEO Survey – Australian insights, a comprehensive analysis of the views of over ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

The Australian Accounting Standards Board (AASB) met to approve the final Australian Sustainability Reporting Standards (ASRSs) on 20 September 2024. The final version of the ASRSs are broadly aligned ...

Conventional project-to-project system integration leads to inefficiencies, higher costs and technical debt. Unified platforms streamline operations, reduce complexity and accelerate innovation across ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

For the health sector, ransomware attacks are not only expensive, they can cost lives. A prime target, healthcare has valuable information to steal and inadequate defences to protect it. Health ...

Blockchain reached a milestone last year. In 2015, Oxford Dictionaries announced it had added the portmanteau to its definitions online, welcoming the term to the English lexicon alongside other ...

PwC survey of 4,410 CEOs in October and November of 2022 across all major regions including Australia. 86% of CEOs in Australia are investing in upskilling their workforce, with automation and ...

When explaining the benefits of Agile, there is often a misconception that risk management must be sacrificed for speed. By using Agile methodologies and DevOps, effective controls can be implemented ...