Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.

A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

This holiday season, Zappos is harnessing shoppers’ love affair with their smartphones to make it easy to shop anywhere and anytime via customer service-driven services such as Ask Zappos and ...

Tony Hsieh has run Zappos with "a little weirdness" as a fundamental value since becoming the online retailer's CEO in 2000. It makes sense then, that Zappos has a highly unusual hiring process.

Zappos combines mobile with personal customer service for easy shopping This holiday season, Zappos is harnessing shoppers? love affairs with their smartphones to make it easy to shop anywhere and ...

A great lesson on how to do that comes from Zappos, which is already well known for the lengths it goes to maintain its focus on customer service and a positive company culture. It even designed ...

Zappos.com may not offer a military discount at this time. Check back often for updates as policies can change at any time. Military.com Disclaimer Military.com provides discount information as ...

Zappos is the ultimate destination for just that. The shoe retailer is teeming with pairs that look so much more expensive than they actually cost. Whether you’re looking to satiate a shopping c ...

Related: Zappos slashed the price of a ton of PUMA shoes to less than $60 for a limited time Runners are raving about the Women’s HOKA Clifton 9. One satisfied customer shared, “These shoes ...

In the market for a new pair of kicks? You've come to the right place. Zappos is an online retailer that specializes in both classic and trendy footwear brands — and they just so happen to be ...