The J.D. Power Wireless Network Quality Study SM measures satisfaction based on recent customer usage activities in three areas that impact network performance: calling, messaging and data connections ...

Cell service may be getting worse across the country according to a new J.D. Power study. The study showed a dramatic increase in reported wireless network problems between the first ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care satisfaction has decreased for the first time in two years ...

The 2025 U.S. Wireless Network Quality Performance Study—Volume 1 is based on responses from 27,528 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North ...

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance against other wireless service providers Identify provider strengths, ...