This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps ...

Read about how Alzheimer's Society measured user experience to map out the needs of people affected by dementia ... and people with dementia around the journey to, and through, a dementia diagnosis.

The AppDynamics Experience Journey Map is a new view that gives ... that can pull out information in real-time. The map shows user flows overlaid with performance and business metrics, which ...