DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

I am a humble student of customer experience and it’s been a week of fascinating debacles. I believe there’s a direct connection between customer experience and a company’s revenue ...

The Retail Customer Experience Index provides critical insights into the state of customer service and engagement across 131 retailers, spanning 11 key industry segments including Apparel, Home ...

CMSWire's research library provides current insights across customer experience, digital experience, contact center practices, customer data platforms, digital experience platforms, customer ...

Houda explained: “Great customer experience will unlock additional value for the pharmaceutical companies and, more specifically, this will, for example, increase the number of customer engagements.