Good, caring and personal customer service on the shop floor greatly ... Hire the right people The people that work in a retail store are there primarily to delight customers, not necessarily ...

Improving customer service skills is vital for the success of your retail store. It's the frontline of your brand experience and directly impacts customer satisfaction and loyalty. If you've ...

Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment. This ...

I went to the department store for a washing machine to ... Teamwork is crucial to provide consistent and efficient customer service in a busy retail environment. You can work as a team by ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.