Instead of replacing call center employees with AI, Teleperformance uses AI to 'neutralize accents'. This makes them easier ...

Teleperformance (TP), the world’s largest call center operator, released an artificial intelligence to “neutralize” the ...

the local industry said it will double down on “repositioning” itself as a global leader in high-value services as reshoring and nearshoring trends could impact the Philippines, according to ...

However, Yahoo Finance says accent translation and similar tools may pose a risk for BPO industry leaders like the Philippines. The country leads the market by having a large number of high ...