NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Chief Executive of Stanbic Bank Ghana, Kwamina Asomaning, has highlighted the primacy of excellence in customer experience as a true measure of an organisation’s long-term success or potential.

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

However, the industry overall had a positive year ... but it doesn’t have to be if airlines prioritize customer experience. Alaska Airlines earned the top spot in the competitive airline ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Activated Insights has recognized 475 independent living and assisted living communities nationwide with Customer Experience Awards because they “represent the highest standards of senior care, having ...

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...

SMP Health - Ave Maria announced it has received a 2025 Customer Experience Award for skilled nursing and assisted living services from Activated Insights, formerly Pinnacle Quality Insight.