Summary: Most companies, even those deploying sophisticated technology across channels, still view customer service through the traditional lens of simply serving the needs of the customer.

Oracle is introducing new AI-powered logistics and order management capabilities within Oracle Fusion Cloud Supply Chain & Manufacturing (SCM) to help organizations increase the efficiency and ...

Customer engagement agent: Helps sales teams save ime and improve productivity by streamlining customer communication. For example, the agent can quickly generate customer-ready emails designed to ...