As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...

Customer demand for self-service in aftersales rose in 2024 as consumers embraced digital services. Over 2.5 million ...

Marking a significant milestone in the advancement of digital customer service in the banking sector, Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata PLC., announces the ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

Trinity Hunt Partners, a growth-oriented private equity firm, is pleased to announce majority investments in two companies, Craft and Verndale, establishing a full-service digital customer experience ...

marking a significant milestone in the company’s digital transformation journey. The AI system, developed through a collaborative effort between the company’s technology and customer service ...