As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Customer demand for self-service in aftersales rose in 2024 as consumers embraced digital services. Over 2.5 million ...

Marking a significant milestone in the advancement of digital customer service in the banking sector, Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata PLC., announces the ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

marking a significant milestone in the company’s digital transformation journey. The AI system, developed through a collaborative effort between the company’s technology and customer service ...

Trinity Hunt Partners, a growth-oriented private equity firm, is pleased to announce majority investments in two companies, Craft and Verndale, establishing a full-service digital customer experience ...