As a customer service manager, you have a lot of responsibilities and challenges. You manage a team of customer service representatives, handle customer complaints and feedback, monitor service ...

As a customer service manager, you have to deal with high-stress situations on a daily basis. Whether it's angry customers, tight deadlines, or team conflicts, you need to stay calm and collected ...

Within the last five years, Google searches for "remote customer service jobs" have sharply risen, from a popularity score of five (out of the total number of Google searches in September 2019 ...

An Assistant Manager in a bank is responsible for supporting the branch manager in daily operations, customer service, and team management. This role involves ensuring that all banking activities are ...

Truegenics Pte Ltd today announced the successful implementation of its proprietary AI customer service system ‘Madison’, which now handles over 76% of daily customer inquiries, marking a significant ...