Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Burnley is gearing up for a bloomin’ good time this February as local businesses come together to celebrate its customer ...

Leadership also plays a significant role in developing and promoting a culture of service excellence. SM Store managers undergo leadership development programs that include customer-focused modules.

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most of these brand names shouldn’t surprise you. There will be ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...

The Commercial Bank of Ceylon has been ranked the best bank for service excellence in Sri Lanka for the second consecutive year in the 2024 Customer Excellence Survey conducted by LMD, the country’s ...

Kirk’s Trail Tire is set to receive the Customer Service Excellence Award at the Taber and District Chamber of Commerce Annual Dinner and Awards on Friday, January 17, 2025 at the Heritage Inn ...

The Commercial Bank of Ceylon has been ranked the best for service excellence among Sri Lanka’s banks in the 2024 edition of ...