Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

Still trying to wrap your head around AI agents, the new frontier in artificial intelligence? Here are three major categories ...

The tech giant is offering its AI agent to businesses on its platforms free of charge during the pilot program. Soon, all ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

From real-time support to tailored recommendations, AI agents are changing how brands connect with customers and foster ...

We still didn't get a straight-up definition of exactly what an AI agent is during Bret Taylor's Mobile World Congress ...

We received a scam alert report regarding Expedia Customer Service articles published on. We saw this phone number (1-844-987 ...

Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of ...